Frequently Asked Questions


If you have an account set up with us, the quickest way to order is through your customer portal at https://mystar.kegstar.com/login.

If you need any help, please contact our Customer Experience team at rent@kegstar.com or call:
AU - 1800 534 7827
NZ - 0800 534 7827


We operate on a 48 hour lead time for all orders, however lead times are dependent on demand, stock availability and transport capacity with third-party carriers.

Please contact us for the latest information:
AU - 1800 534 7827
NZ - 0800 534 7827


Kegs are palletised on Chep pallets and need to be cleaned prior to filling.

For information on our quality promise, please contact our Logistics team at rent@kegstar.com


If ordering directly from Kegstar, our minimum order quantities are as follows

20L Kegs - 25

30L Kegs - 32

50L Kegs - 18


Please get in touch with our logistics team via rent@kegstar.com, detailing the the order number and fault with the keg(s).


We’ll be happy to help get you started. Please contact our Customer Experience team at rent@kegstar.com or call:
AU - 1800 534 7827
NZ - 0800 534 7827


A member of our Sales team will be happy to take you through our current pricing. Please contact us at rent@kegstar.com or call:
AU - 1800 534 7827
NZ - 0800 534 7827


Please contact our Customer Experience team at rent@kegstar.com or call:
AU - 1800 534 7827
NZ - 0800 534 7827


Please email rent@kegstar.com with the number of empties, collections times, address and any other details to book a collection. We aim to collect within 5-working days.


We’re always looking to find more ways of supporting our beloved industry and are involved in many events across Australia & New Zealand. Please contact rent@kegstar.com with your event and details and we’ll see if we’re able to support.