Frequently Asked Questions

If you have an account set up with us, the quickest way to order is through your customer portal at https://mystar.kegstar.com/login.

If you need any help, please contact our Customer Experience team at rent@kegstar.com or call:
AU - 1800 534 7827
NZ - 0800 534 7827

We operate on a 48 hour lead time for all orders, however lead times are dependent on demand, stock availability and transport capacity with third-party carriers.

Please contact us for the latest information:
AU - 1800 534 7827
NZ - 0800 534 7827

Kegs are palletised on Chep pallets and need to be cleaned prior to filling.

For information on our quality promise, please contact our Logistics team at rent@kegstar.com

If ordering directly from Kegstar, our minimum order quantities are as follows

20L Kegs - 25

30L Kegs - 32

50L Kegs - 18

Please get in touch with our logistics team via rent@kegstar.com, detailing the the order number and fault with the keg(s).

We’ll be happy to help get you started. Please contact the Customer Experience team on 0800 5345 5000 or email rent@kegstar.com

One of our commercial team will be happy to take you through our current pricing. Please contact rent@kegstar.com for further details.

Please contact our Customer Experience team at rent@kegstar.com or call:
AU - 1800 534 7827
NZ - 0800 534 7827

Please email rent@kegstar.com with the number of empties, collections times, address and any other details to book a collection. We aim to collect within 5-working days.

We’re always looking to find more ways of supporting our beloved industry and are involved in many events across Australia & New Zealand. Please contact rent@kegstar.com with your event and details and we’ll see if we’re able to support.